There are multiple options for fetching data on run time using Connect Web Service for an addin.Which option is faster between Object query language and Report execution using Rightnow Connect ? What are the pros and cons of both approaches ?

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RunAnalyticsReport operation provides the ability to execute an Analytics report in Oracle Service Cloud.

Signature for this function is shown below:

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Threads are the notes corresponding to the incidents that you can view in the communication tab of the incident workspace. There are different types of thread entries available in Oracle Service Cloud.Typical Values for Thread Entry Type are 1,2, and 3. Following is the complete list of the Entry Type when you need to set while adding thread(notes) into an incident.

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Here is the sample code to create an incident using Connect Web Services. This code can be used for external integration using .net or in addins where you need to create an incident.

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